Frequently Asked Questions
Everything you need to know about your next timepiece.
Are your watches authentic and do they come with a warranty?
Yes, every watch we sell is 100% authentic and sourced directly from authorized distributors. All timepieces include a minimum 2-year international manufacturer warranty.
How should I care for my mechanical or automatic watch?
To maintain accuracy, we recommend winding your watch once a day and keeping it away from strong magnetic fields. Professional servicing is suggested every 3 to 5 years.
Is international shipping available?
We offer secure, insured worldwide shipping. Delivery times typically range from 3 to 7 business days depending on your location and customs processing.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for all unworn watches in their original packaging with all security tags intact. Please contact our support team to initiate a return.
Are the watches water-resistant?
Water resistance varies by model, ranging from 3ATM (splash resistant) to 20ATM+ (diving). Please check the specific product specifications before exposing your watch to water.
Do you offer complimentary bracelet resizing?
Yes, we provide free bracelet resizing on all metal-link watches. Simply provide your wrist measurement in the 'Order Notes' section during checkout.